FAQ

KidovaToys – Frequently Asked Questions (FAQ)

Welcome to the KidovaToys FAQ page! We’re here to make your shopping experience smooth, simple, and enjoyable. If you need extra help, feel free to reach out anytime.

1. How long does delivery take?

Our estimated delivery times are:

  • Handling time: 1–2 business days

  • Transit time: 6–8 business days

  • Total estimated delivery: 7–10 business days

For full details, visit our Shipping Policy.

2. Do you offer free shipping?

Yes! We provide free shipping on all orders within the UK, with no minimum purchase required.

3. Where is KidovaToys located?

KidovaToys is a UK-based toy brand offering fun, engaging, and high-quality products with fast and reliable UK-wide shipping.

4. What if I receive a defective item?

If any item arrives damaged or defective, we’ll replace it free of charge.
Please contact us and return the product within 30 days.
See our Return Policy for more details.

5. Can I cancel my order after placing it?

Yes — you may cancel your order within 24 hours of purchase.
Just contact us as soon as possible.

6. What is your return policy?

We offer a simple and hassle-free return process.
You can view our full policy on the Return Policy page.

7. When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank.

8. Do you offer warranties?

Yes! All KidovaToys purchases include a 30-day warranty.
More information is available in our Return Policy.

9. How can I contact customer support?

You can reach our support team anytime through the Contact Us page or directly at:
info@kidovatoys.com

10. Do you ship internationally?

Not yet — at this time we ship exclusively within the United Kingdom.

11. Do you have a physical shop?

No, KidovaToys operates as an online-only store.
This helps us keep prices affordable and offer a wider range of products.

12. Can I place a bulk or business order?

Yes! We do accept bulk orders.
Please contact our support team for more details.

13. How do I exchange a product?

You can find full exchange instructions in our Return Policy.

14. How can I track my order?

Once your order ships, you’ll receive a tracking number via email.
You can also track your order anytime through the Track Order page on our website.

Contact Information

Store Name: KidovaToys
Address: 135 Dovedale Road, Kingstanding, Birmingham, B23 5GS, UK
Email: info@kidovatoys.com
Phone: +441214091657

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
We respond to all messages within 1–2 business days.